At Micro-TechShop.live, we strive to ensure your satisfaction with every purchase. As we deal with digital products and software license keys, our refund and return policy is structured accordingly.
1. 30-Day Refund Eligibility
You are eligible for a full refund within 30 days of purchase if:
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The software license has not been redeemed or activated.
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You request the refund via email to support@micro-techshop.live within the 30-day window.
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Proof of non-activation (if applicable) may be required to validate the request.
2. No Refund After Activation
Due to the nature of digital license keys:
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Once a license key is redeemed/activated, it cannot be returned or refunded.
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Activation keys are single-use and become permanently linked to the device or account they were activated on.
3. License Replacement Policy
If you receive a license key that:
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Does not work,
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Is invalid, or
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Cannot be activated due to a technical issue,
Please contact us at support@micro-techshop.live within 7 days of delivery. We will verify the issue and, if confirmed, provide a free replacement.
4. How to Request a Refund or Replacement
To initiate a refund or request a replacement:
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Email us at support@micro-techshop.live
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Include your order number, email used during purchase, and the issue
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Our support team will respond within 24-48 hours
5. Exceptions
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Refunds are only available for purchases made directly through Micro-TechShop.live.
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We do not refund due to customer error (e.g., purchasing the wrong product) once the license is redeemed.
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Replacements will only be issued after internal verification.
6. Contact Us
For all refund or return-related inquiries, reach out to:
Email: support@micro-techshop.live
Website: https://www.micro-techshop.live